HR Collections - Refund Policy

At HR Collections, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a flexible refund policy to ensure your peace of mind.

1. Eligibility

• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Refunds are available for purchases made directly through our website within [number] days of the purchase date. For purchases made through third-party retailers, please refer to their respective refund policies.

2. Refund Process

• To initiate a refund, please contact our customer support team at [contact email/phone number] within the eligible timeframe. Provide your order number and details of the item you wish to return.

• Once your return request is approved, you will be provided with instructions on how to return the item. Please ensure the item is securely packaged to prevent damage during transit.

• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within [number] days.

3. Return Shipping

• You are responsible for covering the cost of return shipping unless the item received is defective or damaged.

4. Non-Refundable Items

• Some items are non-refundable, including:
  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

5. Exchanges

• If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. Exchanges are subject to availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately to arrange a replacement or refund. We may request photo evidence of the damage for our records.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at hrcollections772@gmail.com or 03109789139.

By making a purchase from HR Collections, you agree to abide by this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.